Returns & Refund Policy
Effective Date: July 29, 2026
At War Barracks Gaming, customer satisfaction is important to us.
Return Window
Most unopened and unused items may be returned within 30 days of delivery.
Products must be returned in their original packaging and in new, resalable condition.
Non-Returnable Items
The following items generally cannot be returned unless they arrive damaged or defective:
- Opened software or digital products
- Gift cards
- Clearance or final sale items
- Products marked as non-returnable
- Used or damaged merchandise not caused by shipping
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the shipping box
- Photos of any damage
We will work with the supplier to provide a replacement, exchange, or refund when appropriate.
Return Shipping
If the return is due to our error or a defective product, return shipping may be covered.
For other returns, customers may be responsible for return shipping costs.
Refund Processing
Approved refunds are issued to the original payment method.
Please allow 5-10 business days after the refund is processed for your financial institution to post the credit.
Return Authorization
Please contact us before returning any item. Returns sent without authorization may be refused by the supplier.
Contact
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Policy
Effective Date: July 29, 2026
Thank you for shopping with War Barracks Gaming.
War Barracks Gaming is an online retailer based in Nashville, Tennessee. We partner with trusted third-party suppliers and distributors to fulfill customer orders. Because products may ship from different warehouse locations, shipping times and packaging may vary.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Order Processing
- Most orders are processed within 1-3 business days.
- Orders are processed Monday through Friday, excluding holidays.
- Processing times may increase during holidays, product launches, or periods of high order volume.
Shipping Times
Estimated delivery times vary depending on the product, supplier, and destination.
Typical shipping estimates are:
- Standard Shipping: 3-7 business days
- Expedited Shipping: Available on select products
Delivery estimates are not guaranteed.
Multiple Shipments
If your order contains products from multiple suppliers, your items may arrive in separate packages on different days.
Shipping Costs
Shipping costs are calculated during checkout based on the products ordered, shipping destination, and selected shipping method.
Order Tracking
Once your order ships, you will receive a tracking number by email when available.
Some suppliers may require additional time before tracking information becomes active.
Shipping Restrictions
Some products may have shipping restrictions based on state or local regulations.
At this time, we only ship to locations shown during checkout.
Lost or Delayed Shipments
If your package appears delayed or lost, please contact us. We will work with the shipping carrier and supplier to help resolve the issue as quickly as possible.
Contact
Questions about shipping?
Email: support@warbarracksgaming.com